FAQ
Buying & Authenticity
Are your vintage watches authentic?
Every GOLDAMMER watch is guaranteed authentic, retaining its original parts unless otherwise noted.
Are the watches serviced?
Yes, all watches are professionally serviced to ensure perfect condition.
Do the watches come with a warranty?
Each watch includes a one-year mechanical warranty.
What comes with my watch?
Your watch arrives in a black wooden box with our certificate of authenticity and service documentation.
Where do you source your watches?
Our watches come from Europe’s biggest fairs and most trusted dealers.
Do you take requests for specific watches?
No. Our collection is carefully curated for its unique character.
Can I try on a watch in person?
We operate exclusively online.
Orders & Payment
How do I place an order?
Simply follow our streamlined checkout process in our shop with various payment options.
Can I reserve a watch?
Watches are available for immediate purchase only, first come first serve.
How can I stay updated on new releases?
Every Thursday we drop new classics. Subscribe to our email list for early access to new arrivals.
Shipping, Handling & Customs
How much is shipping?
We offer free insured express shipping on all orders. Orders placed by 11 a.m. CET on business days (Mon. – Fri.) will be shipped the same day, and you’ll receive tracking information via Email to follow your delivery.
How long does shipping take?
Within Europe delivery takes 1 business day. To the US it takes 5-7 days but is depending on customs. The tracking details provided will help you monitor your shipment’s progress.
Is my watch insured during shipping?
Yes, every order is fully insured during transit, at no extra cost to you.
Do I need to pay customs fees or import taxes?
If your shipping address is outside the EU, you are responsible for any customs duties, VAT, or other import fees. Please check with your local customs office for specific information regarding any additional costs.
What if the watch is damaged during shipping?
If there’s any damage in transit, please report it immediately to GOLDAMMER within 3 days including a detailed description of the issue.
Returns & Refunds
I did not fall in love with my purchase, can I return it?
Yes, you can return your purchase within 14 days of receipt. The 14-day period starts from the day you or an authorized recipient receives the item.
How do I initiate a return?
To initiate a return, please reach out to GOLDAMMER with your order details and reason for the return. We’ll provide you with further instructions on how to complete the return.
When do I receive my refund?
You will receive your refund once we have received the returned item. The time it takes to process your refund depends on your original payment method:
- Credit/Debit Cards: Refunds can take 5-10 business days to show on your statement.
- Bank Transfers: This might take several business days due to bank processing times.
Watch Care & Maintenance
Can I wear my vintage watch daily?
Yes, many of our customers enjoy wearing their vintage watches daily. However, vintage watches require special care – avoid water exposure and high-impact activities.
How often should I service my watch?
Vintage watches should be serviced every 3-5 years to maintain accuracy and longevity.
How should I store my vintage watch?
Store your watch in a cool, dry place away from direct sunlight and humidity, ideally in its box or a designated watch case.
What if my watch needs repair after the warranty period?
If your watch requires servicing after the warranty period, please reach out to us or seek the expertise of a reputable independent watchmaker familiar with vintage watches.
How do I wind a manual watch?
Place the watch on a soft surface, turn the crown clockwise until you feel resistance (usually around 20-40 turns), and avoid overwinding. Setting the time can be done by pulling the crown to its fully extended position and adjusting the hands.
General Information
What does “vintage watch” mean?
A vintage watch typically refers to a timepiece that is at least 20 years old but not yet antique (which is generally over 100 years old). Vintage watches are cherished for their classic style and collectible value.
What’s the difference between manual, automatic, and quartz-powered watches?
Manual watches require daily winding, automatic watches self-wind with the movement of your wrist, and quartz watches operate on battery power.
How to find the right size for my wrist?
Measure your wrist with a flexible tape measure or a piece of string. Vintage watches are often smaller than modern ones, so compare the wrist size of the hand model in our product photos to get a sense of fit.