Refund policy

Return Policy for Vintage Watches

You have the right to withdraw from this contract within fourteen (14) days without providing reasons. The 14-day period begins on the day you—or a third party authorized by you, excluding the shipping carrier—receive the item.

To exercise your right of withdrawal, please inform us unequivocally of your decision (e.g. via email or written letter):

GOLDAMMER
Alexandrinenplatz 10
18209 Bad Doberan
Germany

Email: info@goldammer.me

Once we receive your withdrawal notice:

• We will refund all payments received, including standard shipping if paid (excluding any upgrades you selected)
• Refunds will be processed within 14 days without delay of your return notice or upon receipt of the returned watch—whichever comes first
• Refunds will be made using the original payment method, unless otherwise agreed

We will arrange pickup at our own expense via DHL Express or FedEx.

You are liable only for any loss in value resulting from improper handling beyond what's necessary to assess the condition, features, and functionality of the watch.

All original documents, packaging, and accessories must be returned.

Please note:

Currency exchange differences and any bank fees between purchase and refund are the buyer's responsibility.

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Return Policy for New Products (Leatherware, Accessories, etc.)

We gladly accept returns of our new leather goods and accessories within 14 days of delivery—whether you’re located in the EU or worldwide.

All items must:

• Be unused, undamaged, and unworn
• Include all original packaging
• Be purchased directly from GOLDAMMER.me

EU Orders

For orders within the European Union:

• You can request a discounted 10 € DHL Express return label from us
• This fee will be deducted from your refund
• Full tracking is provided; however, we are not responsible for theft or loss during return shipping
• Please return the package using our label
• Email: info@goldammer.me

Orders Outside the EU

For all international orders outside the EU:

• We also accept returns within 14 days of delivery
• You can request a discounted 20 € DHL Express return label from us
• This fee will be deducted from your refund
• International returns must be shipped using DHL Express
• Please ensure the parcel is clearly marked as “Returned Goods” on all customs documentation to avoid delays or duties
• Email: info@goldammer.me

We are not responsible for loss or theft during international return shipping. Always use our label for full tracking and smooth customs handling.

Refunds

• Refunds will be issued within 14 days of receiving and inspecting the returned product
• Original shipping charges will be refunded only if the item was faulty or incorrect