Delivered with care. Safely, worldwide.
Each GOLDAMMER order is handled with precision, fully insured, and shipped securely with DHL Express or FedEx Express — ensuring a seamless delivery experience worldwide.
Shipping & Delivery
- Processing time:Orders are shipped the same working day after payment is received.(For destinations outside the EU, please allow +1 business day for customs export paperwork.)
- Dispatch days: Monday to Friday (Cutoff time 10:30 a.m. CET)
- Tracking: Sent automatically via email once your order ships
- Packaging: Discreet, neutral boxes — no external branding for security
Average delivery times:
- Europe: 1–2 business days
- United States: 3–7 business days
- United Kingdom: 2–5 business days
- Asia: 3–5 business days
- Middle East: 3–7 business days
- Australia: 3–7 business days
- Other: 3-7 business days
All shipments are fully insured — at no extra cost to you.
Delivery times can vary slightly due to customs processing at the destination.
Customs & Import Duties
- Within the EU:Prices include all applicable taxes.
- Outside the EU:Local customs duties or import taxes may apply.You’ll receive an email from DHL or FedEx to pay these fees before delivery.See our Frequently Asked Questions for details.We claim the export documents at the German customs (takes 1 working day).
Returns & Exchanges
- You may return any item within 14 days of receipt.
- Products must be in their original condition and packaging.
- For watches, please contact our team first — we’ll guide you through our insured return process.
- Consumers have a statutory right of withdrawal under §13 BGB.
- See our Returns Policy for details.
Packaging & Presentation
Every watch is shipped in secure, neutral packaging for full discretion.
Each GOLDAMMER leather good arrives in our signature packaging, combining protection with timeless presentation.
Damages During Transport
If your parcel arrives damaged, please report it to the courier immediately and contact us within 3 days.
Include a brief description and photos so we can assist with the insurance claim.
Legal Notice
- For private customers (§13 BGB), the shipping risk is carried by GOLDAMMER until delivery.
- For business customers (§14 BGB), risk transfers upon handover to the carrier.
Need Assistance?
For personal shipping requests or help with customs, our concierge team is happy to assist: [email protected]